Cancellation, Deposit and Payment Policy

As a part of the global travel community, we’ve been following recent news of the Coronavirus (COVID-19) incredibly closely. Most importantly, our thoughts are with all those affected, be it directly or indirectly.

We recognize and understand the increased uncertainty that COVID-19 may be causing in your own trip planning.
To help you book with confidence, we are offering an exceptional cancellation policy: Until the situation has stabilized, we will be extending the No Change Fees, No Cancelation Fees, Travel Anytime Policy for new bookings made after March 2, 2020.

Updated Cancellation Policy in the wake of Covid – 19

⚠️ No Change Fees, No Cancelation Fees, Travel Anytime. #covid19 😷

At Palau Dive Adventures we pride ourselves on ALWAYS putting our guests first. As many who have been diving with us over the years can attest, your safety always comes first, this includes not only below the water but on land.

We do feel Palau is safe at this time. Having a small U.S. military base, U.S. Embassy, and a National Hospital does provide us an extra layer of security and safety.
However, each person must make their own decision about whether they want to come to Palau or not.

If you have booked a dive trip with us or a dive package that includes hotel, we have contacted the hotels we work with and ALL of them have agreed that any bookings made through us, will have no change fees charged. We will also waive our change fees.

So, if you have an upcoming trip and would like to postpone your trip to a future date, we can do that, no problem. Just contact Grace our reservationist and she will put your trip on hold and when this is over, we can reschedule your trip.

If you come, the diving has been great, (we have the pics to prove it 😀) the weather warm and clear and we look forward to having you as our guests.

  • If you have any questions, please do not hesitate to contact us via email or call our 🇺🇸 Office at +1-310-321-2558.
  • If you like to talk to me directly when I am not diving I can be reached at our 🇵🇼 Palau phone number, +1 680-488-5387

Payment Policy

As soon as we receive your deposit, we will reserve your spot on our boat as well as hotel accommodations.
Remember, our boat is limited to 8-10 divers, it is based on a first come, first serve basis. We require a 25% payment at the time of booking with full payment 45-60 days out.

Payments

Our secure payment gateway will make sure your payment is processed in the most secure way possible.
We accept all credit cards and do not store any credit card information in house.If you have any questions, please feel free to call or email us.