WhatsApp and LeadFlow are communication tools for guest enquiries and reservations support. A message, status update or automated acknowledgement is not a booking confirmation, payment confirmation, insurance policy or guarantee of availability. A booking is confirmed only through PDA’s stated booking process and written confirmation.
Guests must not rely on WhatsApp for emergencies. If an urgent safety matter arises, contact local emergency services or the appropriate urgent contact.
WhatsApp is operated by Meta under its own terms and privacy policies. PDA’s use of LeadFlow does not change the guest’s relationship with WhatsApp or Meta.
PDA may suspend or limit use of the WhatsApp enquiry channel where necessary to protect guests, prevent abuse, comply with law, or maintain service security.
